Citizen Complaint Procedures

Administrative Contact: 

Assistant Chief Timothy Green

Phone: 

571-2500

Email: 

tgreen@carmel.in.gov
It is the policy of the Carmel Police Department to appropriately investigate all allegations of employee misconduct. A complaint may be filed in person, by telephone, by email or by letter 24 hours a day, 365 days per year. If we are doing something wrong, the complaint will help the department recognize and ultimately rectify the wrongdoing. 

The Frequently Asked Questions page explains how you can file a complaint and how your complaint will be addressed. 

Frequently Asked Questions

bullet

HOW DO I INITIATE A COMPLAINT AGAINST AN OFFICER?

bullet

IF I AM UNDER 18 YEARS OLD, DO I HAVE THE RIGHT TO FILE A COMPLAINT?

bullet

MUST I GIVE MY NAME IN ORDER TO FILE A COMPLAINT?

bullet

WILL THE OFFICER KNOW THAT I HAVE MADE A COMPLAINT?

bullet

WHO IS RESPONSIBLE FOR THE INVESTIGATION OF THE COMPLAINT?

bullet

WHAT WILL HAPPEN TO THE OFFICER?

bullet

NEED I BE CONCERNED ABOUT POSSIBLE RETALIATION FOR MAKING A COMPLAINT AGAINST AN OFFICER?

bullet

HOW LONG WILL THE INVESTIGATION TAKE?

bullet

WILL I BE NOTIFIED OF THE RESULTS OF THE DEPARTMENT'S INVESTIGATION?

bullet

WHAT IF I AM NOT SATISFIED WITH THE RESULTS OF THE DEPARTMENT'S INVESTIGATION?

bullet

WHAT IF I FILE A FALSE COMPLAINT?

Frequently Asked Questions- Answers

bullet

A complaint may be initiated in person, by telephone, by letter or by email. Complaints can be filed 24 hours a day with the police shift commander. During regular business hours, other administrative personnel are also available to take a complaint.

Back to the Top

bullet

Yes, just have a parent, legal guardian or a responsible adult present with you.

Back to the Top

bullet

No. However, anonymous complaints can be very difficult to investigate and thus the conclusion might not be what you expected. Also, if the investigation results in a criminal action against the officer, you may be subpoenaed into court for a successful prosecution.

Back to the Top

bullet

Yes, the officer will be advised of the allegations made against him or her and, if the complainant has identified himself, the identity of the person making the allegation will be provided to the officer. 

Back to the Top

bullet

The Assistant Chief of Police is responsible for the administration of internal investigations. Certain allegations, such as corruption, brutality, criminal violations etc., require a formal internal affairs investigation. Complaints of a lesser nature may be investigated by a police supervisor outside the employee's chain of command. The Department could also utilize other agencies to investigate criminal allegations against the officer. The disposition of all investigations are forwarded to the Assistant Chief of Police

Back to the Top

bullet

If the investigation reveals misconduct, the officer will be disciplined according to the seriousness of the rules violation. Disciplinary actions range from oral reprimand to suspension and in extreme cases, termination. If the allegation is criminal in nature, the case will be presented to the Hamilton County prosecutor's Office for review and action. Other appropriate remedies include policy change and retraining. 

Back to the Top

bullet

ABSOLUTELY NOT! It is essential that public confidence be maintained which enhances the ability of the Department to investigate and properly adjudicate complaints against it's members. An employee who retaliates against you as a result of the filing of a complaint is subject to disciplinary action up to and including dismissal from the Department

Back to the Top

bullet

Minor complaints are often handled immediately. As a general rule, the investigation of serious charges should be concluded within thirty (30) days unless the circumstances necessitate additional time.

Back to the Top

bullet

Once the investigation has been concluded, the Assistant Chief of Police will inform you in writing of the results if you have identified yourself when making the complaint.

Back to the Top

bullet

Any person who believes that his/her allegations have not been taken seriously, investigated thoroughly or resolved satisfactorily by the Department may submit a letter stating his or her concerns to the Carmel City Attorney who, after investigation, shall notify the Board of Public Works and Safety in Executive Session. The BPWS would review the information and decide if the complaint required additional attention.

Back to the Top

bullet

If you believe the complaint to be valid and the officer is ultimately exonerated, the case will be ended. However, if it is determined that the complaint was intentionally false and malicious, you may be subject to criminal charges or a civil suit.

Back to the Top

 

 

 

Back to the Carmel Police Department's Home Page

Back to Carmel City Home Page

© Copyright City of Carmel, Indiana