My payments are drafted from my checking account. How do I change to a new checking account?
To change the checking account from which your Carmel Utility bill payment is drafted, download the bank draft form and attach a voided check from your new checking account. Please mail the completed form as soon as possible. You may also want to call the Customer Service office to stop draft from your old checking account if it is closed. Draft attempted from a closed account will incur an insufficient funds fee of $33.00. Please allow four weeks for bank draft to resume. Once draft has begun, “Bank Draft” will appear in the amount due box on the bill form.
Can I pay with a credit card?
Yes you may pay with a credit card. Please click here to pay your bill. You will need and account and pin number. If you have not used this site, the pin number is preset to the word “guest”. There is a $2.50 convenience fee assessed for each credit card transaction. At this time Carmel Utilities cannot accept electronic check.
I changed my pin, but now have forgotten it.
If you have forgotten your pin, contact the Customer Service office at 317-571-2442, between the hours of 8:00am and 4:30pm, Monday through Friday, and we will happily reset it for you.
Note: the information on this site updates once a day. Payments made to the utility will not be reflected until the next business day.
Why is my usage so high, our habits have not changed?
If your usage increases over time, but your habits have not changed, it is possible it is possible that you may have a water leak. Most water leaks are caused by toilets. Please click on the following link for our leak detection information. Please click here for a copy of our leak detection document. Carmel Utilities encourages a regular leak detection regimen.
I have a soggy area in my yard, is this a sign of a leak?
An easy way to begin that investigation is to locate the meter pit; which is usually in the front yard. If the wet spot in the yard lies in a line between either the road and meter pit or pit and house, then it is possible that there could be a leak in the service line. If the soggy area is elsewhere in the yard, the soggy area is most likely ground water. It is always a good idea to perform a regular leak detection regimen.
My meter pit is full of water, do I have a leak?
The water table in Carmel is high, so many meter pits in the city have water in them. That does not rule out a leak in the meter pit. An indicator of a possible leak would be very clear water in the meter pit. Ground water usually looks cloudy or dirty, though there are times that ground water may also be clear. If there is persistent clear water in the meter pit, call Customer Service at 317-571-2442 and a utility representative will investigate.
What is summer sewer relief and when does it start?
Summer sewer relief runs from May (June bills) through October (November bills). During this period customers are billed their winter average for the sewer portion of the bill. To calculate the winter average, the six winter month usages are collected, the high reading and low reading are removed and the remaining four readings are averaged. This average is the most the customer will be charged for sewer during the summer. Customers who are new and do not have enough usage history are given the average usage for their area.
Why can’t the date my bill is due be changed?
Carmel Utilities bills according to geographic location. This is necessary because of the time needed to read water meters in each geographic area. Bills are sent out 6 times each month according to these geographic areas for a complete billing of the city.
How far in advance to do I need to notify the utility of a new service request or service cancellation?
Carmel Utilities needs 24 hours notice prior to establishing new service or the cancellation of existing service. Please note that either request can only be performed Monday through Friday.
The balance on my bill went up this month, why?
There are several reasons this may happen. First examine the usage on your bill. It may be that consumption has increased. Examine your payment records. It may be that last month’s payment was inadvertently forgotten.
What is the address to mail my payment?
The mailing address for Carmel Utilities is:
P.O. Box 109
Carmel, IN 46082.
I received two bills on the same day, why are they different amounts?
If one of the bills has disconnect notice printed on it, then that amount is the minimum that must be paid to continue receiving water and sewer service. The bill without the disconnect notice message shows then entire balance owed on your water and/or sewer account.
I don’t like the color of the fire hydrant in my yard, can I paint it to blend in with the surroundings?
No, fire hydrants owned by Carmel Utilities are painted yellow, and must remain that color.
What is the water hardness?
Carmel Utilities softens water to within 8 grains of hardness prior to distribution. The hardness of the water may vary especially in times of high demand. If you were a previous Indianapolis Water Customer, and have not yet been converted to Carmel Water, the water you receive still comes from Indianapolis Water and has not been softened.
What is the water pressure in Carmel?
Water pressure varies somewhat according the geographic area. The average water pressure in Carmel is 60psi.
Why don't I have any hot water?
Carmel Utilities does not heat water prior to distribution. You may have a problem with your water heater. Contact a licensed professional to evaluate your water heater.
What does the program consist of?
Weekly trash pick up with a 96 gallon cart. A second* 96 gallon cart will be available free of charge upon request.
A smaller cart (65 gallon or 48 gallon) will be available free of charge upon request.
Biweekly commingled recycling pick up is included in the program at no additional cost. A 96 gallon cart will be provided for recycling. A second* 96 gallon cart will be available free of charge upon request.
Recycling pick up will be the same day as trash pick-up.
A smaller cart (65 gallon or 48 gallon) will be available free of charge upon request.
*a total of 3 carts split between trash & recycling
Christmas tree pick up is included in the program at no additional cost.
The seasonal pick-up of up to 20 bags/bundles of yard waste per week is included in the program at no additional cost.
Bulky item pick up available at an additional $10.00 charge per item.
55 gallon overage bags for extra trash are available for purchase should residents ever need them. $2.50 each.
Extra carts (over the 3 provided in the base bid) will be made available at an extra charge of $5.00 per cart/per month.
What will the program cost me?
The monthly program cost (with 25 cent administrative fee) is as follows:
Cost Per Month, Per Residential Unit
Includes Billing Service Fee
Will there be a fuel surcharge or some other way where the price can be raised?
No fuel surcharge or any other charge can be added to the program cost without the Carmel Common Council first approving a new rate ordinance and the Board of Public Works signing an amendment to the original contract.
Is participation mandatory?
No. While the program is available to all single family homes and townhomes in the City limits of Carmel, participation is not mandatory. You will automatically be enrolled in the program unless you timely opt-out. The opt-out period during the first year of the program is September 15 to October 15, 2011. Carmel Utilities must receive your written opt-out form during this time period or you will be automatically be enrolled in the program and subject to its terms.
Can a Homeowners Association opt out for their entire neighborhood?
No. The ability to opt-out is available only at an individual household level.
Do I have to fill out an opt-out form each year?
No. Once you fill out an opt-out form, you will remain in opt-out status year until you notify the Utility customer service office that you wish to participate in the program.
Will the program operate no matter how many residents participate?
No. The very low bid price the city received was based upon service to the entire city. After the opt-out period and before the program can commence, a sufficient number of households must participate in the City program. The City ordinance states that minimum number as being 20,000 homes.
Are apartment buildings and commercial businesses eligible?
The program currently applies only to personal residences less than 4 families or town homes.
Will there be smaller containers available for those who desire them?
Yes. Smaller containers are available for both trash & recycling purposes. Additional information with ordering instructions will be mailed to each resident later in 2011.
Will I have to pay an extra fee for the rental of the container?
The program provides you with your choice of two trash and one recycling or two recycling and one trash container per household at no additional cost. Additional containers can be requested for an extra fee of $5.00 per month per extra container.
Do I have to recycle?
No. While the City highly encourages all residents to recycle, it is not mandatory. Every household will be provided one recycling container.
What can be recycled?
#1- 7 plastics, including plastic grocery bags
Glass bottles and jars
Empty aluminum, metal, tin and steel cans
Newspapers and inserts
Magazines, phone books, soft cover books
Cardboard/cereal box type packaging, brown paper bags
Office and school papers
Will the trash trucks be the automated?
Yes. Automated trucks are the way of the future for all trash contractors as they allow more homes to be serviced faster and with fewer carbon emissions. Both Westfield and Noblesville are serviced by automated trucks.
How will complaints be handled?
Carmel will have dedicated staff in its Utilities customer service department whose job it will be to address trash and recycling customer service issues. Additionally there are financial penalties built into the contract that will be imposed should customer complaints not be resolved in a timely fashion.
Westfield has a 75 cent per month administration fee. Will Carmel have one?
Yes. A 25 cent monthly administrative charge is built into the program rates to pay for program oversight, customer service staffing and other expenses.
Will I be able to suspend trash service when I am away from home?
Yes. The suspension of trash and recycling service for periods of one month or longer is permitted. You do not have to shut off the water to your home in order to take advantage of this program feature.
What if I am physically unable to wheel my carts to the curb?
Republic Services has a “Door Service” available for those residents who are physically unable to wheel their carts. Details about this service will be mailed to all residents later this year.
Where can I find out if my property is in a Flood Zone?
You can find out which flood insurance risk zone shown on the Flood Insurance Rate Map (FIRM) for your community applies to your property by:
Visiting your Community Map Repository, which is usually maintained by the community floodplain administrator or officials at the Building and Code Office; or
What are the descriptions of the different Flood Zones? & When is Flood Insurance required?
Each lot, plot, section or tract of land has a designated flood zone regardless of whether it is located in a hazardous flood area. A flood zone is a geographic area that the Federal Emergency Management Agency (FEMA) has defined according to varying levels of flood risk. Each zone reflects the severity or type of flooding in the area. A floodplain is an area subject to periodic flooding. Floodplains are delineated by the expected frequency of flooding.
Low Risk Areas
Area of moderate flood hazard, usually the area between the limits of the 100-year and 500-year floods. X Zones are also used to designate base floodplains of lesser hazards, such as areas protected by levees from 100-year flood, or shallow flooding areas with average depths of less than one foot or drainage areas less than 1 square mile.
Area of minimal flood hazard, usually depicted on FIRMs as above the 500-year flood level. Zone X may have ponding and local drainage problems that don't warrant a detailed study or designation as base floodplain. Zone X also is the area determined to be outside the 500-year flood and protected by levee from 100-year flood.
*flood insurance is available to all property owners and renters in these zones
High Risk Areas
Areas with a 1% annual chance of flooding and a 26% chance of flooding over the life of a 30-year mortgage. Because detailed analyses are not performed for such areas; no depths or base flood elevations are shown within these zones.
The base floodplain where base flood elevations are provided. AE Zones are now used on new format FIRMs instead of A1-A30 Zones.
*mandatory flood insurance purchase requirements apply to all of these zones
How is the Flood Zone determined?
The Federal Emergency Management Agency (FEMA) compiles the results of extensive flood studies, and publishes "Flood Insurance Rate Maps" (FIRM). There are over 100,000 of these maps, organized by community (city, town, or a subsection thereof), and they indicate the areas which are likely to flood and mark them on the maps according to the anticipated frequency and severity of flooding.
Is it possible to remove my property from a Flood Zone?
cases, a lender determines that a property is in a special flood hazard area
shown on a Flood Insurance Rate Map (FIRM) but the property owner disagrees with
that determination. The special flood hazard area is also known as the 100-year
floodplain. It is more precisely defined as the floodplain associated with a
flood that has a 1-percent-annual chance of being equaled or exceeded in any
given year. Therefore the special flood hazard area is not a flood event that
happens once in a hundred years, rather a flood event that has a one percent
chance of occurring every year. Property owners in this situation have a couple
of options. Depending on the specific circumstances, you may apply for a Letter
of Determination Review (LODR), a Letter of Map Amendment (LOMA), or a Letter of
Map Revision Based on Fill (LOMR-F).
application forms for LOMAs and LOMR-Fs can be found on the FEMA Forms Webpage and
provide comprehensive, step-by-step instructions for requesters to follow
ensuring that your submittal is complete and logically structured. Use of these
forms allows FEMA to complete its review quicker and at lower cost to the National Flood
Insurance Program. While completing the forms may seem burdensome, the
advantages to you outweigh any inconvenience.
What grant disbursements has the Carmel City Center Development Corporation (4CDC) made?
The 4CDC has made grants to area merchants, arts organizations and the CRC for construction expenses related to Office Building One on Parcel 7C and extensions/retrofits for the Energy Center.
The 4CDC was able to provide much of the cultural funding for Carmel arts organizations that was deleted from the City’s budget last year by the City Council. The grant process was open to all Carmel arts organizations with the bulk of the grants having been made late this spring.
Is the Energy Center the only source of income for the Carmel City Center Community Development Corporation (4CDC)?
The Energy Center is not the only source of income for the 4CDC. As noted above, grants can be made by the Redevelopment Commission to the 4CDC for purposes set out in the Statute. In addition rent received from tenants occupying Office Building One of Parcel 7C is income to the 4CDC
What Prompted the Formation of the Carmel City Center Community Development Corporation?
The Carmel Redevelopment Commission and Pedcor had intended that Pedcor would be the private entity to develop a mixed-use project on Parcel 7C with a commercial (office) component. However, due to the downturn in the economy, Pedcor was unable to fulfill that role.
Not being able to identify another viable private entity because of the economic downturn to fill the void left by Pedcor, it was decided to form the 4CDC for the initial purpose of assisting CRC in the development of the Parcel 7C project.
The plan is for 4CDC to continue its role with respect to Parcel 7C only until the lease-up of the commercial space is sufficiently completed and the market is sufficiently recovered for a sale of the commercial space to a private entity.
What is a Community Development Corporation (CDC)?
A CDC is defined under Indiana law as “a private, nonprofit corporation whose board of directors consists primarily of community representatives and business, civic, and community leaders, and whose principal purpose” includes economic development projects that primarily benefit low-income individuals and communities. Ind. Code § 4-4-28-2.
However CDC’s have been formed and utilized to assist redevelopment commissions for at least fifteen years. This includes a number of CDC’s operating in Indianapolis.
By custom, CDC’s have been designated 501(c)(4)’s under the federal tax code (i.e., organizations operated for the promotion of social welfare or whose membership is limited to a particular neighborhood or municipality and operates for charitable, educational, or recreational purposes).
In Indiana, CDC’s are commonly used to provide flexibility in the redevelopment of commercial property where the property will not be owned by a private entity. This includes flexibility to deal efficiently and effectively with tenants, leases, financing, dispositions, and management of the property.
The redevelopment statute allows a redevelopment commission to grant funds to a CDC to “construct, rehabilitate, or repair commercial property within” that redevelopment district. Ind. Code § 36-7-14-12.2(26).
As stated in 4CDC’s Articles of Incorporation, 4CDC exists, “exclusively to benefit, perform, and carry out the charitable, educational, recreational, and other public purposes of”, the City of Carmel (the “City”) and CRC.
The statute permits CRC to make grants to 4CDC to construct, rehabilitate, or repair commercial property within the City, and 4CDC is required to use any grants from CRC for that purpose. Accordingly, 4CDC may not use CRC grant funds for any purpose for which CRC, itself, would not also be permitted to use those funds.
How can I contact the Department of Human Resources?
You can call us at (317) 571-2465 or send an email to HR@carmel.in.gov.
What kind of career opportunities does the City of Carmel offer?
The City of Carmel employs more than 530 individuals on a full-time basis. Within the City’s 15 departments there is a wide variety of options for those seeking a career in public service, including the following:
Public Safety (police, fire, 9-1-1 communications)
Planning and Development (planning, zoning, code enforcement, engineering)
Manual Labor (water and wastewater utilities, streets)
Support Services (legal, information systems, finance, public relations)
In addition to full-time positions, the City often hires part-time personnel, usually on a seasonal basis, within the Street Department and the City’s public golf course.
What if I need a special accommodation during the application process?
The City of Carmel encourages applications from qualified individuals with disabilities as defined by the Americans with Disabilities Act. Applicants who require a reasonable accommodation must request the accommodation during the application process. Requests may be directed to Jim Spelbring at (317) 571-2471 or HR@carmel.in.gov.
What does the Department of Human Resources do?
Coordinates recruitment and testing of prospective employees
Assists department heads in employee selection and hiring
Conducts new-hire orientations
Develops employment policies for various categories of employees
Manages employee compensation and benefit programs
Establishes and coordinates workforce training and development
Consults with department heads on employee conduct and discipline issues
Provides “open door policy” to employees regarding workplace issues
How do I apply for a position with Carmel Clay Parks and Recreation, Carmel Clay Schools, the Carmel Clay Public Library or Hamilton County?
Each of these organizations is a separate entity from the City of Carmel, and each has its own hiring process. For more information on their hiring procedures, you should visit their agency web sites.
What is the proper way to discharge my swimming pool?
Swimming pools should not be discharged directly to the City’s stormwater conveyance system. Please contact the Engineering Department at (317) 571-2441 regarding swimming pool associated discharge.
What is the proper way to discharge my sump pump and/or other private drains?
According to City Code, Sump Pumps and other private drains may be connected to the City’s Storm Sewer system provided the connection is made by a bonded contractor, and at a structure such as an inlet or beehive, etc. The City requires the property owner to submit a plan to the Engineering Department for review prior to making the connection, and one of our inspectors must be present at the time the connection is made. The City does not make recommendations regarding contractors.
My basement flooded. Is the City responsible?
When basements flood, it is usually from ground water. Most of the soils in our area are very poorly draining soils with seasonal high water table levels. Due to these issues, it is common for basements in our area to flood when the soil becomes saturated during periods of high rain.
In rare occurrences, a flooded basement may be the result of surface flooding. All of the storm sewer systems throughout the city are designed to carry the 10 year storm event. Detention ponds are designed and constructed to detain overflows above the 10-year storm, up to the 100 year flood level. However, these ponds become overwhelmed when (a) we have beyond the 100 year storm; and (b) circumstances occur such as back-to-back storm events, higher intensity storms than the 100 year event (this is a “flash flood” type of occurrence), or blockages of any storm sewer pipes, inlets, and/or pond outlets. Generally, in addition to requiring engineers to design for the 10 year storm and requiring all home pads be constructed high enough to be protected from the 100 year flood event, we require engineers show us what happens during the 100 year storm event. We expect much of the water to run over the streets, etc. in order to get to the detention ponds. Ditches will run over into yards, but surface water should not be getting into homes – that is, unless they have built walk-out basement levels or windows exposing themselves to these lower elevations. When basements flood, it is usually from groundwater, and that is something we just can’t help.
Does the City maintain detention/ retention ponds within subdivisions?
No. Maintenance of detention/ retention ponds is the responsibility of the Homeowners’ Association.
What is a regulated drain or a regulated subdivision?
A regulated drain or subdivision is under the jurisdiction of and maintained by the Hamilton County Surveyor’s office. If you pay a drainage assessment, you live near a regulated drain. Please refer to the regulated drain map or the list of regulated drains if you have any questions. The City will still make site inspections for certain drainage concerns, but if the issue deals with a storm sewer pipe, or if you are seeking permission to place a private improvement within a regulated drain easement, you must contact the Hamilton County Surveyor’s Office at (317) 776-8495.
My property is on a creek/ lake/ pond and the bank is eroding. Who is responsible for fixing this?
The property owner is responsible for maintaining the erosion that occurs on their property. The City requires that the property owner submit a plan to the Department of Engineering prior to making improvements to the bank, and in some cases, the City may also require a Consent to Encroach Agreement, and a permit may be required from the Department of Natural Resources as well.
I have a drainage problem on my property. Will the City fix this?
It is the property owners’ responsibility to maintain the drainage easements that exist on their property; however our inspectors will make a site visit to your property to try to help determine the nature of the drainage issue. The Engineering Department can also assist by sending letters to adjacent property owners to relocate private drains or remove objects out of the drainage easements, for example, if these are contributing to drainage issues. If it is determined that the drainage issue is being caused by a City storm or sanitary sewer failure, or water line (with the exception of the laterals servicing your property), the City will make necessary repairs.
Our neighborhood needs another stop sign. What is the process?
Stop signs are placed by ordinance. In accordance with the Indiana Manual for Uniform Traffic Control Devices, the City does not install stop signs as a method of speed control. If excessive speed is the issue, please contact the Carmel Police Department at (317) 571-2500. The Engineering Department can conduct a traffic study to determine the average daily traffic volume and average speed of vehicles at the intersection in question. Other factor that determine if a stop sign is warranted include sight distance (if the intersection is on a curve, or if the view is obstructed), and accident history.
My neighborhood wants to have speed humps installed. What is the process?
and placed by ordinance. Factors to consider include average daily traffic volume, average speed, the proximity of pedestrian-served facilities (schools, parks, churches, etc.) and accident history. The neighborhood must first submit a Speed Hump Petition to the Department of Engineering indicating 75% support from the affected area. Then, at the request of the City Councilor for the affected district, the Department of Engineering will conduct a traffic study to determine if speed humps are warranted. TheSpeed Hump Ordinance 8-38 outlines the point system used to determine if speed humps are warranted. If the majority of affected residents support it, and the study determines that the speed humps are warranted, then the City Council may decide to adopt an ordinance to have them installed.
I want to make improvements to my driveway. What are the City’s standards, and does this require City approval?
The City of Carmel’s standard residential driveway width is a minimum of 12 ft. and a maximum of 20 ft. at the limit of the right-of-way (at the street). The Engineering Department will not support driveway configurations that do not conform to these standards. Each property is provided one access point (curb cut) to City streets. The City reserves the right to establish the type of access provided (full access, right-in/ right-out) that is in the best interest of public safety. Additional curb cut requests require Board of Public Works and Safety approval. The approval process is as follows:
A plot plan indicating any existing or proposed easements and right-of-way, as well as the proposed location and configuration (dimensions, widths, radii) of the driveway improvements must be submitted to the Engineering Department for review. A letter outlining the proposed planned improvements and addressed to the Board of Public Works and Safety, c/o the Engineering Department requesting approval must also be submitted, along with a letter from the Homeowners’ Association stating that the proposed improvements are not in violation of any neighborhood covenants.
The Board of Public Works and Safety meetings and submission deadlines are available from the City’s website or by contacting the Clerk-Treasurer’s office at (317) 571-2414.
A right-of-way permit must be obtained prior to performing any work within the City’s right-of-way. The contact is Fred Glaser in the Engineering Department, (317) 571-2441.
If any portion of the proposed driveway will be located within a platted or dedicated easement, a Consent to Encroach Agreement must be executed. The agreement is reviewed by the City Engineer and the City Attorney and ultimately executed by the Board of Public Works and Safety.
Board of Public Works and Safety approval is not required for driveway improvements outside of any easements or right-of-way.
Please contact the City of Carmel Department of Engineering at (317) 571-2441 with any additional questions.
My neighborhood wants streetlights. What are our options?
The City does not pay for residential street lighting. Homeowners Associations (HOAs) that wish to install street lighting have the following options:
The HOA can work with Duke Energy (call their new service request line at 1-800-521-2232 to rent street lights. If the streetlights are rented from Duke Energy, the City would require a copy of the agreement between Duke Energy and the HOA for our records. Duke Energy would need to obtain a right-of-way permit [PDF] prior to beginning installation.
The HOA can work with any lighting contractor to purchase streetlights (power would still be provided by Duke Energy). If the HOA purchases the streetlights, the HOA would need to apply for a Consent to Encroach Agreement, and the contractor would need to obtain a right-of-way permit [PDF] prior to beginning installation.
Do I need a permit to work within the City’s Right-of-Way?
Yes, you will need to obtain a Right-of-Way Permit [PDF] and post a bond prior to beginning work within the City’s right-of-way. Please contact Fred Glaser, Right-of-Way Manager, in the Engineering Department at (317) 571-2677 with any questions.
What is a Consent to Encroach Agreement, and when do I need one?
A Consent to Encroach Agreement acknowledges the placement of a private improvement within a public easement, or within City right-of-way. The agreement gets recorded with the property. The Consent to Encroach Agreement must be obtained prior to placing any improvements (fence, landscaping, private drain, signs, retaining walls, etc.) within an easement or City right-of-way. The Engineering Department will review the Consent to Encroach Application, and the Agreement will first be reviewed by the Law Department. Then the Agreement is signed by the property owner(s) and notarized, and then the final approval is by the Board of Public Works and Safety.
What is an easement?
An easement is a part of your property; however, other parties also have rights to use them. Typical easements include Drainage, Utility, Sewer, Landscape, and Tree Preservation, or a combination of these. The easement may already include power lines, cable, phone, etc., or structures (storm sewer or sanitary sewer pipe), or it may simply be designated for overland storm water drainage and conveyance purposes. Easements are initially established while the land is developed and platted. The City requires a Consent to Encroach Agreement prior to placing any private improvements within a public easement.
The sidewalk in front of my home is cracked/ crumbling/ uneven, who is responsible for repairing this?
Sidewalk maintenance is the property owner’s responsibility. The City (Street Department) maintains perimeter sidewalks surrounding subdivisions and sidewalks along City streets. If you need to make repairs to your sidewalk, the City requires that you replace full panels of sidewalk, and as with any work in the City’s right-of-way, you (or the contractor performing the work) need to first obtain a right-of-way permit [PDF] from our office. The only exceptions to this would be if your subdivision is newly developed and the sidewalks are still covered under the performance bond, or if the damage to the sidewalk is being caused by a faulty City storm sewer pipe or sanitary sewer pipe (the laterals that serve your property are excluded).
I don't see a job that I'm interested in now. How will I know when new jobs become available?
If a position you are interested in is not available at this time, we encourage you to complete a job interest card. If we know which job categories interest you, we will be able to generate automatic emails to you when jobs in those categories become available.
How do I know that the City of Carmel has received my online application?
After you have submitted your application you will receive a confirmation by email.
What if I don’t have a computer?
Public computers are available at the Carmel Clay Public Library, 55 Fourth Avenue, Carmel, or in the Department of Human Resources at Carmel City Hall.
Where is the Department of Human Resources located?
We are located on the first floor of Carmel City Hall. City Hall sits on the south side of Gradle Drive and the Civic Square Fountain; our address is One Civic Square, Carmel, Indiana, 46032. Parking is available on the south side of City Hall.
How do I check the status of my application?
Click the “Check Application Status” tab on the Applicant section of the web site and follow the directions provided.
What do I do if I experience technical difficulties while applying for a job online?
The City of Carmel is not responsible for technical problems that are unrelated to the designed functionality of the website. For this reason we encourage applicants not to wait until the last minute to complete an application.
What are the steps in the selection process?
The selection process is designed to identify the best match between an individual and a job. The steps and timelines vary by position. Each process may include one or more of the following: minimum qualifications screening, evaluation of training and experience, oral interview, written examination, oral examination, practical examination or assessment center testing.
In addition, all applicants who are offered a job must be able to pass a pre-employment drug test and a preliminary background check. Some positions require an in-depth background check. A criminal conviction is not necessarily a bar to City employment; the nature of the offense as well as the requirements of the job will be taken into consideration.
Is there an application deadline?
Each job posting has a closing date listed. Applications must be submitted by 5:00 p.m. on the closing date. Once the position closes, it will be removed from the website and applications will not be accepted. NO LATE APPLICATIONS WILL BE ACCEPTED. Some positions list “Continuous” under the closing date. Those will remain open until the City determines that it has received a sufficient number of applications or until the City is ready to begin a hiring process. Continuous recruitments may close at any time.
Can I attach a resume or cover letter to my application?
You can attach one document to the application. It must be in Word (doc) or Adobe (pdf) for and may not be larger than 1MB. You can also cut and paste or type text into the “Resume” field of the application. Even if you submit a resume, you must also complete the application. AN INCOMPLETE APPLICATION MAY RESULT IN YOUR DISQUALIFICATION.
How do I apply for a job with the city?
Full Time: The City of Carmel accepts applications for OPEN POSITIONS ONLY. An online application must be submitted for each position for which you wish to apply. A RESUME MAY NOT BE SUBMITTED IN LIEU OF A CITY APPLICATION. Please refer to the Online Employment Application Guide for step-by-step application instructions. Be sure your application is accurate and complete before you submit it, as you cannot make changes online.
Seasonal: The City may accept paper applications for selected seasonal positions. Contact Jim Spelbring at (317) 571-2471 to obtain a paper application.
How many points do I have on my license currently?
The Court does not have that information. You can call the BMV at (317) 232-2840 with any questions about your driving record.
Do you have a diversion or deferral program?
No, The Carmel City Court does not have a diversion or deferral program.
However, the Prosecutor’s Office does have a diversion and a deferral program (for misdemeanors and infractions), and the City Attorney does have a deferral program (for ordinance violations).
If you wish to avoid getting points on your license, you will have to contact either the Hamilton County Prosecutor’s Office (if you are charged with a misdemeanor or an infraction), at (317) 776-8415, or the City Attorney (if your ticket is for a city ordinance violation), at (317) 571-2775, about the possibility of entering into one of those programs.
Can I take a defensive driving class instead of paying my ticket?
No. If you wish to pay your ticket prior to your court date, and then take a defensive driving class to get credit toward the points on your license, you can call the Indiana Bureau of Motor Vehicles at (317) 233-6000.
The Defensive Driving Course will give you credit for 4 points on your license. You can only take a Defensive Driving Course once every 3 years.
If you are convicted of two traffic violations in a twelve (12) month period of time, the BMV will require you to attend a defensive driving course. Your failure to attend a course as required will result in your license being suspended.
How many points am I allowed on my license?
The BMV http://www.in.gov/bmv/ allows 16 points to accumulate on an individual driving record over a two-year period. If you have more than 16 points, the BMV will suspend your license and order you to attend an administrative hearing about your driving record.
A listing of the points assigned to some violations is provided below. A complete listing is available from the BMV.
Driver's License Point Assessment
Disregarding Automatic Signal
Disregarding Stop Sign
Disregarding Traffic Control Device
Driving While Suspended
Failure to Yield Right-of-Way
Failure to Yield to Emergency Vehicle
Improper Lane Usage
No Proof of Financial Responsibility
Speeding (1-15 MPH over)
Speeding (16-25 MPH over)
Speeding (+ 26 MPH over)
Wrong Way on a One Way
Points remain active on your license for two years. You are allowed to accumulate 16 active points over a two-year period.
If I pay my ticket, will I get points on my driving record?
Yes, if your ticket was for a moving violation, such as Speeding or Unsafe Lane Change.
The points will be part of your driving record for two years. If your ticket was for a non-moving violation, such as Expired License Plate, then no, you will not get points on your license.
What is the penalty for missing a court date and not paying?
There is a $25 late fee for all tickets (except No Seatbelt tickets) not paid by the date assigned by the court.
If you Fail to Pay your ticket on or before your court date or Fail to Appear at your court date, the City Court will notify the Bureau of Motor Vehicles (BMV) to suspend your driver's license.
The next notice you will receive will be from the BMV notifying you of the suspension of your driving privileges.
If I come to court, do I have to pay my fine that day? Can I set up a payment plan?
No. We do not accept partial payments, but the Court can give you time to make your full payment at a later date.
Can I request a trial?
Yes, you have the right to a trial at which the issuing Officer would be present. You may bring any witnesses or evidence to the trial. The Court will assist you in bringing witnesses to trial.
Do I have to come to court?
Please review the Schedule of Fines to determine whether you must attend your court date.
When is my payment due?
The issuing officer wrote a court date at the bottom of your ticket. If you are not required to attend your court date, and if you do not wish to appear in Court, you must pay your ticket on or before this court date.
If you cannot pay by this date, you can call the Court at (317) 571-2440 to request an extension.
You will need your ticket number or cause number to complete the payment transaction.
Can I mail in my payment?
Yes. The court’s mailing address is:
Carmel City Court
One Civic Square
Carmel, Indiana 46032
Please do not mail cash.
Is there an after hours drop-box for ticket payments?
Not at this time. We are considering how this option may be used in the future. However, currently, there is no method to make after-hours payments.
Do you accept credit card and debit cards?
Yes. You can pay online or by phone with your credit/debit card. We do not accept credit/debit cards at the court office.
To pay online, visit: www.govpaynow.com and enter Pay Location Code #5988. You will need your ticket number or cause number to complete the payment transaction.
To pay by phone, call 1-888-604-7888. Our Pay Location Code is 5988. You will need your ticket number or cause number to complete the payment transaction.
Do you accept personal checks?
No. We will accept certified checks, cashier’s checks, money order by mail. Cash payments will be accepted if tendered directly to the Court.
Where are you located? Where do I pay my ticket in person?
Carmel City Court is located in the Carmel City Hall at One Civic Square, Carmel, Indiana. City Hall is immediately south of the Carmel Police and Fire Departments.
You can pay your tickets at the Court located on the 2nd floor of City Hall. The Court is open Monday through Friday from 8:30 a.m. to 4:30 p.m.
How can I find out what I owe?
You should have received a Schedule of Fines when you were given your ticket. You can also find out what you owe by looking on this website’s homepage.
You may also call the City Court at (317) 571-2440 for ticket information if you provide us with the ticket number or name on the ticket.
Call during business hours Monday through Friday from 8:30 a.m. to 4:30 p.m.
How can I pay my ticket?
You may pay by certified check, cashier’s check, or money order and mail your payment to the Court.
You may pay by certified check, cashier’s check, money order, or cash at the Court in Carmel City Hall.
You may pay by credit/debit card online at www.govpaynow.com or by phone at 1-888-604-7888, and enter payment code #5988.
I got a notice from the BMV that my license is suspended. What do I need to do to get it reinstated?
If you Fail To Pay your ticket or Fail To Appear in Court, the Court will notify the BMV to suspend your driving privileges. To find out how much you owe at this point, you can call the City Court at (317) 571-2440.
You may pay in person or by mail. Once the City Court receives your payment, we will mail the SR16, the Certification of Indiana Abstract of Court Record, reporting your payment to the BMV the same day. If you were suspended for Failure to Pay, it may take up to 10 working days to reinstate your license.
You may also request to take the SR16 yourself to any BMV reinstatement center to be processed immediately BMV reinstatement centers are located in Indianapolis, Fort Wayne, Sellersburg, Gary, South Bend, and Evansville.
A listing of BMV reinstatement centers is on the BMV web site.